退換貨及退款政策

退換貨政策

1. 如發現購買之書本有損壞,你可以在收到書本後5天內(包括星期六日及公眾假期) 聯繫我們的客戶服務申請換貨。當核實申請符合退換貨品條件,我們會協助安排退換有關書本,逾期恕不受理。

2. 客戶服務可能會要求你提供相片和/或影片,以核實符合退換條件。

3. 我們只接受以下退貨理由:

  i. 書本有損壞/有缺陷
  ii. 並不是你訂購的書本

4. 以下情況不接受退換,包括但不限於:

 i. 書本已非全新狀態,或已經使用
 ii. 書本已受人為破損、有污漬或不完整
 iii. 書本與網站照片色差
 iv. 任何免費贈品
 v. 已退換一次的書本
 vi. 改變心意而退貨

5. 拍攝光線、手機或電腦顯示屏等因素均有可能造成相片色差,書本顏色以實物為準。

換貨方法

1. 收到書本5天內(包括星期六日及公眾假期), 聯繫客戶服務要求換貨,並出示訂單或收據以作證明。

2. 所有退換書本過程中來回運費需由客戶承擔。

3. 運費不設償還。

4. 若未能提供訂單或收據資料以作證明,恕不接受退貨。

5. 我們在收到你的要求換貨後,將於五個工作天內 (不包括星期六日及公眾假期) 為你安排重新發貨。

6. 所有退換貨將直接以順豐運費到付形式寄回。

7. 任何未經申請及確定/不符合退換貨條件之書本,將不獲得處理,並將直接將順豐運費到付形式寄回,不作另行通知,客人需自行承擔所產生的任何費用及風險。

退款方法

1. 為了讓顧客們有充份時間確認其報讀之網上課程是合適的。凡報讀網上課程後,於10天內發現不合適,可申請退款,逾期恕不受理。

2. 顧客有責任支付一切因退回貨品而引起的費用(包括送遞費用)、教材費用和行政費。

3. 我們在收到你的退款要求後,款項會在14個工作天內安排。

本公司 “Music Park Academy 秒識音樂” 會不時修改上述條款及細則,而不作通知,如有任何爭議,本公司保留最終決定權。

Return and Refund Policy

Return Policy

  1. If you discover any damage to the goods, you can contact our customer service within 5 days of receiving the goods (including weekends and public holidays) to request an exchange. We will assist in arranging the return and exchange of the relevant product upon verification of the eligibility for return or exchange. Late requests will not be accepted.
  2. Our customer service may request you to provide photos and/or videos to verify the eligibility for return or exchange.
  3. We only accept returns for the following reasons:
    i. Damaged/defective goods.
    ii. Products that were not ordered by you.
  4. The following cases are not eligible for return or exchange, including but not limited to:
    i. Products that are not in new condition or have been used.
    ii. Products that have been damaged, stained, or are incomplete due to human causes.
    iii. Color discrepancy between the product and website photos.
    iv. Any free gifts.
    v. Items that have already been exchanged once.
    vi. Returns due to change of mind.
  5. Factors such as lighting during photography, mobile or computer display screens may cause color discrepancies in photos. The actual product color shall prevail.

Exchange Process

  1. Within 5 days of receiving the goods (including weekends and public holidays), contact customer service to request an exchange and provide the order or receipt as proof.
  2. The customer is responsible for all shipping costs for the return and exchange process.
  3. Shipping fees are non-refundable.
  4. Returns without providing order or receipt information as proof will not be accepted.
  5. After receiving your request for exchange, we will arrange reshipment within five working days (excluding weekends and public holidays).
  6. All return and exchange items will be shipped using SF Express and the shipping fee will be paid upon delivery.
  7. Any unrequested or unconfirmed/ ineligible items for return or exchange will not be processed and will be returned via SF Express with shipping fee paid upon delivery. Customers will be responsible for any associated costs and risks.

Refund Process

  1. To allow customers sufficient time to confirm the suitability of their online courses, a refund can be requested within 10 days of enrolling in an online course. Late requests will not be accepted.
  2. Customers are responsible for all expenses incurred due to returned goods (including delivery fees), course material fees, and administrative fees.
  3. After receiving your refund request, the refund will be arranged within 14 working days.

Music Park Academy reserves the right to modify the above terms and conditions without prior notice. In case of any disputes, the final decision rests with Music Park Academy.